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CUSTOMER CARE

At Tranquility, we are committed to providing exceptional care. We are here to assist you with any questions or concerns you may have, ensuring a positive experience every step of the way. Your satisfaction is our top priority, and we truly value your feedback as we strive to improve our services continually. Thank you for choosing us!

Return Policy

All our handmade / hand-painted products are final. Please note that cancellations, returns, refunds and exchanges are not accepted.

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WHOLESALE INQUIRIES

All handmade and hand-painted products are limited in quantity and not for wholesale. However, we are pleased to offer postcards and scarf for wholesale purchase. Please reach out for more details on these exclusive items. Thank you for your understanding!

PAYMENT METHODS

- Credit Card
- FPS/ PAYME (For local customers only)

   FPS ID: 101693356
   TO: CHIU L** Y***

   PAYME QR code: Please message or email us to get 

   the PAYME code

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For PAYME/ FPS payers, once the payment has been made, please screenshot the picture of the completed payment to us through email or message. We will process your order accordingly.

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PRIVACY & SAFETY

We take your privacy and safety seriously. We safeguard your personal information and strictly adhere to all applicable laws, ensuring you can use our services with complete confidence. For further details on our data protection practices, please refer to our privacy policy below.

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Collection of Personal Data

 

Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide your with our services and to protect any account(s) you hold with us.

 

We may ask you to provide person information when you use or when we provide you with our online services. The data (personal data) that we may ask you to give including without limitation: salutation, name, date of birth, telephone number, email address, residential address, and payment account details. Also when you use or purchase again of our online store, you may be asked to provide including without limitation: salutation, name, telephone number, month and date of birth and related information.

 

Please note that it is mandatory for your to provide certain categories of personal data (as specified at the time of collection). In the event that you do not provide any personal data marked as mandatory, we may not be able to provide you with our products or services.

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Use and Disclosure of Personal Data

 

If you provide any personal data to us, you are deemed to have authorized us to collect, retain and use personal data about you for the following purposes:

 

  • processing your order

  • verifying your identity

  • providing your with customer service and responding to your queries, feedback or claims

  • performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes and

  • making sure disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback or claims made by you.

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